All projects include up to 2 rounds of revisions. Additional edits will be charged at a set hourly rate or flat rate.

Timely communication and content delivery are required to meet project timelines. Show up prepared and on time (we'll help with the prep!) Submit any necessary materials (logos, scripts, references) in order to start the design process. Respect the creative process—collaboration is welcome, but micromanagement delays the magic.

Mocha Media Co. retains the right to use content for portfolio and marketing purposes unless otherwise stated in writing. Clients receive commercial usage rights for their own brand promotion. Resale or third-party licensing is not permitted.

Cancelations must be made 48 hours in advance. Deposits are non-refundable.

Final files are delivered once the full payment is received. Editable files (PSD/AI) are not included unless purchased separately. RAW unedited images are not provided.

Business hours are Monday - Friday 10AM - 4PM EST. Messages sent outside this time will be answered the next business day.

Due to the nature of creative services, all sales are final. If you're unsatisfied, we’re committed to working with you to make it right.

Yes, a deposit depending on the service is required to secure your session. Deposits are required to pay at the time of booking. The remaining balance will be due the day prior to your session unless otherwise agreed. You will receive an invoice via email and client portal.

If you have to reschedule, please let us know at least 48 hours In advance. Your deposit will transfer to your next session. You must reschedule your session within 90 days of the original date or your deposit is forfeited.

YYes! Mocha Media Co. is based in Raleigh, NC, but we’re available for travel within the U.S. Travel fees may apply.

Yes! We offer flexible payment options for most services over $300. Just let us know during booking and we’ll work something out.

Typical turnaround time is: Photos: 7–10 business days after selections of favorites. Podcast episodes: 5–7 business days after recording Graphics & promo content: 3–5 business days Rush delivery is available for an additional fee.

You can book directly through our website. Once you select your service, you’ll receive a confirmation email, followed by your onboarding materials (contract, invoice, and a quick questionnaire to get to know your brand).

We love working with passionate entrepreneurs, women in business, and service-based brands.

We specialize in creative solutions that tell your brand story beautifully and effectively. This includes brand photography, podcast production, social media content creation, and à la carte design services like graphics and promo materials.